Erica is our new virtual financial assistant and is always available to answer your questions, help you stay on top of your finances and make everyday banking easier.
Erica is available on the mobile app. To start a conversation, sign in and tap the Erica icon. You can chat with Erica by voice using your phone's microphone or on screen only with no microphone interaction. Whether you talk or type is totally up to you. To interact by voice, just tap the microphone icon in the chat window and Erica will start listening (you’ll know because the icon will pulse). To turn the microphone off, simply tap the microphone icon.
Erica can help you with things like:
- Retrieving account balances and information
- Paying a bill
- Sending and receiving money
- Helping you find what you need in the app
Erica leverages the latest technologies, in advanced analytics and cognitive messaging to serve as your trusted financial assistant. Erica is able to consider a range of data within Bank of America, like your cash flow, balances, transaction history and upcoming bills, to help you stay on top of your finances.
Yes, right now, Erica is exclusively available in the Mobile Banking app (app versions 7.6 and above). Just download the app today to get started!
Erica is also planning to be available in Online Banking.
You'll receive the same confirmations as you do today for transactions conducted in the mobile app. You can also check all transactions in the mobile app and in Online Banking.
Erica learns from the conversations with you and other Bank of America customers and has a dedicated team that’s continually working to expand the capabilities offered.
For now, Erica is only available in English, but is expected to learn Spanish.
Yes, we keep a record of your conversations with Erica for quality assurance, to maintain an accurate account of your requests, identify opportunities to make Erica's responses more helpful and ensure Erica's performance is optimal. When you speak with Erica by voice, the discussions are recorded and saved for 90 days so they can be analyzed to help refine listening skills.
No, you will need to be authenticated through the app to be able to use Erica.
Yes. Your interactions with Erica are protected by the same industry-leading privacy and security features as the mobile app and Online Banking.