Life / Better Connected ®

Erica is here and ready to help.

Meet Erica, your virtual financial assistant.

Get the Bank of America mobile app1
and say hello.

Watch

Erica is available 24/7 to help you with your banking needs.

Erica is new and still learning. The more you interact, the smarter Erica gets.
Just talk, type or tap.

Download App

Already have the app? Sign in on your mobile device.

Getting started with Erica is easy

  1. 1.  

    Log-in to your
    Bank of America mobile app

  2. 2.  

    Tap on Erica

  3. 3.  

    Watch the short demo

  4. 4.  

    You’re ready to go

Explore our FAQs

Learn more about what Erica can do for you.

Bank of America animated logo

The screens depicted above are for illustrative purposes only and may not appear exactly as Erica responds in the mobile app.

1 The mobile feature, Erica, is only available in the English language. The feature requires that you download the latest version of the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.

2 When you place a lock on your debit or ATM card via Online or Mobile Banking, it will prevent most types of card transactions from being processed until you take action to unlock your card. Any virtual cards linked to the locked card will also be locked. However, the lock will not stop card transactions presented as a new recurring or a previously scheduled recurring transaction by the merchant, transactions using other cards linked to your deposit account, or the posting of refunds or credit adjustments to your account. Additionally, transactions that occurred prior to locking the card will not be affected. Locking your card is not a replacement for reporting your card lost or stolen. This feature is available on the Mobile Banking app for iPad, iPhone and Android devices. Data connection required. Wireless carrier fees may apply.

3 Fees apply to wires and certain transfers. See the Online Banking Service Agreement for details. Data connection required for online and mobile transfers. Wireless carrier fees may apply.

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

LIFE/BETTER CONNECTED is a trademark and Bank of America and the Bank of America logo are registered trademarks of Bank of America corporation.

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Message and data rates may apply.

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Even more ways Erica can help

Account info

  • What’s my routing number?
  • What’s my available credit?
  • What’s my credit card limit?
  • When is my mortgage payment due?
  • When is my credit card payment due?
  • What’s my balance?
  • Show my account numbers
  • Did you get my credit card payment?
  • Can I overdraw my account if I have Overdraft Protection?
  • How much of my mortgage payment goes to escrow?
  • When is my money available after depositing a check?
  • How much of my mortgage payment goes to principal and interest?
  • I just got married; how do I update my accounts?
  • Open or apply for a new account
  • Can I customize my checks?
  • How much interest did I pay on my vehicle loan last year?

Find transactions

  • Did I have any grocery purchase over $100?
  • Did I have any withdrawals last month?
  • I want to see if a check has been cashed
  • Can I see all of my checking account deposits?
  • Do I have any purchases from Amazon?
  • Find December 5th purchases
  • What can I search for?

Bill Pay

  • Show me my bills
  • Do I have any past due bills?
  • Make a payment
  • Pay a bill
  • Cancel a bill payment
  • View all my bills and payments
  • Do I have any bills due soon?
  • Make a payment to a business
  • Add a new bill to pay
  • What is a Pay To account?
  • What bills will be paid today?

Sending & receiving money

  • Transfer or send money
  • Send money
  • Did someone send me money?
  • View my transfer recipients
  • Edit a transfer
  • Request money
  • Show my scheduled transfers
  • How many transfers are allowed in a month?
  • What is a scheduled transfer?
  • Add someone to send money to

Credit & debit/ATM cards

  • Activate my card
  • Unlock my debit card
  • Lock my debit card
  • Report my card lost or stolen
  • What’s my CVV code
  • I need a new card
  • What’s a virtual wallet?
  • What is SafePass?
  • Which of my cards are locked?
  • What is a chip card?

Rewards & benefits

  • Show my BankAmeriDeals
  • Redeem my credit card rewards
  • View my credit card rewards
  • How do I join the Preferred Rewards Program?
  • View my Preferred Rewards benefits
  • What is Preferred Rewards?

FICO® Credit score

  • What’s my FICO® Credit Score?
  • Did my FICO® Score change since last month?
  • What’s an average FICO® Score?
  • View my FICO® Score history
  • Learn more about FICO® Scores
  • What was my FICO® Score last month?
  • Why did my FICO® Score change?

Contact us

  • Find a Bank of America near me
  • Schedule an appointment