Erica makes banking easier than ever

Meet Erica, your virtual financial assistant.

Get the Bank of America mobile app1
and say hello.

Watch

A whole new way to stay on top of your money.

Erica is available 24/7 to help you with your everyday banking needs.

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Check out Erica's newest features:

  1. Manage Zelle® payments2

    Erica can help you view your Zelle payments and cancel pending payments.

  2. Monitor recurring charges

    Erica will notify you when a recurring charge or membership increases unexpectedly.

  3. Check transaction status

    Erica can help you check the status of your deposits, holds, purchases, refunds and credit card transactions.

  4. Learn about Preferred Rewards

    Erica will let you know when you’re eligible, explain the benefits and help you enroll.

Getting started with Erica is easy

  1. 1.  

    Log-in to your
    Bank of America mobile app

  2. 2.  

    Tap on Erica

  3. 3.  

    Watch the short demo

  4. 4.  

    You’re ready to go

Explore our FAQs

Learn more about what Erica can do for you.

The screens depicted above are for illustrative purposes only and may not appear exactly as ERICA responds in the mobile app.

1 The mobile feature, ERICA, is only available in the English language. The feature requires that you download the latest version of the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.

2 Zelle should only be used to send money to friends, family or others you trust.
We recommend that you do not use Zelle to send money to persons that you do not know. Transfers require enrollment in the service and must be made from an eligible Bank of America consumer deposit account to a domestic bank account or debit card. Recipients have 14 days to enroll to receive money or the transfer will be canceled. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle. We will send you an email alert with delivery details immediately after you schedule the transfer. Dollar and frequency limits apply. See the Online Banking Service Agreement for details, including cut-off and delivery times. Data connection required. Message and data rates may apply. Neither Bank of America nor Zelle offers a protection program for any authorized payments made with Zelle.

3 When you place a lock on your debit or ATM card via Online or Mobile Banking, it will prevent most types of card transactions from being processed until you take action to unlock your card. Any virtual cards linked to the locked card will also be locked. However, the lock will not stop card transactions presented as a new recurring or a previously scheduled recurring transaction by the merchant, transactions using other cards linked to your deposit account, or the posting of refunds or credit adjustments to your account. Additionally, transactions that occurred prior to locking the card will not be affected. Locking your card is not a replacement for reporting your card lost or stolen. This feature is available on the Mobile Banking app for iPad, iPhone and Android devices. Data connection required. Wireless carrier fees may apply.

4 You are not liable for fraudulent Online and Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities. See Section 5 of our Online Banking Service Agreement for full terms and conditions.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

Bank of America and the Bank of America logo are registered trademarks of Bank of America corporation.

Even more ways Erica can help

About Erica

  • How does Erica work?
  • Is Erica safe and secure?
  • Show me my insights
  • Change my Erica insight settings
  • What are Erica insights?
  • Give feedback about Erica

Find Transactions

  • I want to see all of my account activity
  • Did I make payments from my credit card?
  • I have a question about a deposit
  • Check the status of a purchase
  • Do I have any recent refunds?
  • Did I have any grocery purchases over $100?
  • Can I see transaction activity for cable/satellite?
  • What can I search for?
  • Dispute a charge

Account Info

  • When is my credit card payment due?
  • What's my routing number?
  • When is money available after depositing a check?
  • Open or apply for a new account
  • Learn about Overdraft Protection
  • What's my balance?
  • What's my available credit?
  • What's my credit card limit?
  • Show my account numbers

Bill Pay

  • Show me my bills
  • Make a payment
  • Pay a bill
  • Cancel a bill payment
  • What bills did I pay this month?
  • Show my scheduled payments
  • Add a new bill to pay

Sending & Receiving Money

  • Transfer or send money
  • Request money
  • Show my scheduled transfers
  • Edit a transfer
  • How many transfers are allowed in a month?
  • Cancel a transfer
  • Add someone to send money to

Spending & Budgeting

  • How much did I spend with my checking account?
  • How much am I spending on home and utilities?
  • How much did I spend on Saturday?
  • How much do I earn?
  • Show my recurring charges

Credit & Debit/ATM Card

  • Activate my card
  • Report my card lost or stolen
  • What's a virtual wallet?
  • I need a new card

Rewards & Benefits

  • Show my BankAmeriDeals
  • Redeem my credit card rewards
  • View my credit card rewards
  • How do I join the Preferred Rewards Program?
  • What is Preferred Rewards?
  • View my Preferred Rewards benefits

Credit Score

  • What's my FICO Score?
  • Why did my credit score change since last month?
  • What's an average FICO Score?
  • Learn more about FICO Scores

Contact Us

  • Schedule an appointment
  • Find a Bank of America near me
  • Tell us you're traveling