Bank of America

Trends in Consumer Mobility Report


In our latest Bank of America Trends in Consumer Mobility Report, explore the timely mobile trends and forward-looking behaviors that increasingly impact consumersā€™ everyday lives.

Next-gen relationships

Phone numbers are on the verge of extinction. When meeting new people, younger Americans (ages 18-22) are turning to social media to stay in touch.

When meeting
new people,
I ask for their...

Phone numbers



Staying "app-tive"

Consumers are turning to apps to manage their everyday lives, with 28 percent of Gen Zers even accessing apps more than 50 times a day.

Consumers are most likely to depend on the following types of apps...







...and rely on them to:


Earn rewards


Connect with others


Track their location


Make payments

Kissing cash goodbye

Consumers are warming up to the idea of a cashless society, as many say that they could forego physical currency for an extended period of time.


One day


One week


One month


One year

Accelerating the move to mobile banking

Mobile banking usage continues to rise, as nearly three-quarters of consumers say they use their bank's mobile app.

  • 2015

  • 2016

  • 2017

  • 2018


The decline of the password

The majority of Americans are comfortable using biometrics on their smartphone, with baby boomers surprisingly paving the way for usage.

  • Voice recognition

    Total respondents: 65%
    Baby boomers: 71%
  • Facial recognition

    Total respondents: 50%
    Baby boomers: 55%
  • Retina scan

    Total respondents: 44%
    Baby boomers: 52%
  • Fingerprint/touch ID

    Total respondents: 69%
    Baby boomers: 65%
Media Contact:
Betty Riess, Bank of America, 1.415.913.4416
Visit our Newsroom
Life better connected

The Convergys survey results conducted on behalf of Bank of America and interpretations in this release are not intended, nor implied, to be a substitute for the professional advice received from a qualified accountant, attorney or financial advisor. Always seek the advice of an accountant, attorney or financial advisor with any questions you may have regarding the decisions you undertake as a result of reviewing the information contained herein. Nothing in this report should be construed as either adviceĀ or legal opinion.

Life/Better Connected, Bank of America and the Bank of America logo are registered trademarks of Bank of America Corporation.

Important notice

You're continuing to another website

You're continuing to another website that Bank of America doesn't own or operate. Its owner is solely responsible for the website's content, offering and level of security, so please refer to the website's posted privacy policy and terms of use.